Send us the filter, not the truck.
If your customer’s DPF is blocked, the dealer will sell them a $4–5k+ replacement. Our cleaning runs about 15–20% of the cost of replacement – roughly $450 to $750 + GST depending on the size of the job. You take it off, courier it to us, refit when it comes back. Documented flow pressure proof for your customer.
Four steps. Front to back.
You take it off
Remove the DPF (or whole muffler box if it’s sealed). Test the oxygen sensor first – rules out a common false-positive.
You ship it
Use our booking form to log the job. Send by courier. Most workshops use their regular freight provider.
We clean it
Pre-soak, ultrasonic, rinse, dry, retest. 2–3 days standard. We send the part back the moment it’s tested clean.
You refit
Filter back, customer collects, vehicle on the road. Invoice carries the flow pressure proof – before and after.
A short, useful version.
When the warning light comes on and the diagnostic points at the DPF, your customer’s next question is “what does it cost to fix this?” Here’s the short version that’s honest and straightforward:
- Replacement – $4–5k+ for the part, plus your labour. Dealer’s preferred answer.
- Cleaning – from $450 + GST depending on size, plus your removal and refit time. 2–3 days off the road.
- Deletion – cheaper now, but it hits resale value and emissions testing is coming, so they’ll fail. Don’t recommend it.
The flow pressure proof we put on the invoice is something your customer can show their accountant or fleet manager. It explains what they got for their money.
Things workshops ask us
- Do you invoice me or my customer? Whichever you prefer. Most workshops invoice us, then mark it up to their customer with their refit labour.
- What if it can’t be cleaned? Hasn’t happened yet. Some take longer than others. We’ll keep you in the loop if a job is taking longer than the standard turnaround.
- What if I’ve never sent one before? Call us first. We’ll talk through it. The booking form has the basics covered – vehicle, filter type, condition.
- Volume discount? Talk to us. Workshops sending us regular work get a different conversation than first-timers.
Why this is good for your customer relationship.
Workshops that send us cleaning work end up with stickier customer relationships, not the other way round.
- You saved them $3–4k. They remember that the next time their truck breaks down.
- You gave them choice. The dealer didn’t. That’s a conversation the customer has with friends and other operators.
- The flow pressure proof is yours to hand over. It legitimises the clean, demonstrates rigour, and ends any “is this even fixed?” conversation.
- You handled it end to end. They didn’t have to deal with us – you did. The relationship stays with you.
First time sending us a filter?
Use the booking form
It captures vehicle make and model, filter type, and condition. Means we know what’s coming before it arrives.
Ship the filter only if you can
If the muffler box dismantles, send just the filter. Lighter, cheaper, faster. Volvo and some bus units don’t dismantle – send the whole box.
Address it correctly
DPF Cleaners, 15 Alach Street, Greerton, Tauranga 3112. Include your phone number on the consignment note.
Ready to send your first filter?
Use the booking form to log the job. We’ll come back to you within a working day with confirmed pricing and turnaround.
Send a Filter